THE RIGHT TO WITHDRAWAL FROM THE GOODS AND THE PRODUCT RETURNS
1. THE RIGHT OF CONSUMER TO REIMBURSEMENT OF THE UNDERSTANDING AMOUNT OF THE CONTRACT
Purchase agreement concluded via the Internet or electronic mail, pursuant to the Consumer Protection Act, the consumer has the right, within 14 days of the takeover of the goods, to notify the seller of the purchase without having to state the reason for his decision. The term of one-off termination shall be 14 days from the date on which you or the third person you have designated, and who is not a carrier, the goods that are the subject of the contract. If the conclusion of the contract relates to several pieces of goods that are to be delivered separately, ie in the case of goods delivered to several pieces or more, the time limit for unilateral termination is 14 days from the day you or a third person you have designated, Which is not a career, has given up the last piece or last consignment of goods.
To qualify for a one-sided termination, the consumer must contact the seller (contact details below):
Contact information:
Imeg d.o.o.
Adress: Bužinija 31/b , 52466 NOVIGRAD
Telephone: +385 52 757 555
Mobile 1: +385 98 403 851 – Endi
Mobile 2: +385 98 309 229 – Sandi
Email: info@imeg.com
Write in writing an unambiguous notice stating that it terminates the contract. The notice must be written on a durable medium and may be delivered as (eg mail sent by post, email).
You can terminate your contract by filling out the form (a one-sided contract termination notice) in pdf format and sending it to our address or by email. You can electronically complete a copy of the one-sided contract termination form by clicking on the Sub-Announcement Notice. Confirmation of the receipt of a notice of unilateral termination of the contract will be sent to you, without delay, by electronic mail.
Transmission Form (Single Term Disclosure Notice) pdf format;
The pre-contract notice is an electronic format.
The buyer must make a refund of the goods with the registered shipment, with the original invoice attached and any instructions without delay, within 14 days of notifying the vendor of his decision to terminate the contract at the seller’s address (contact details above).
1.1. EXCLUSION OF RIGHTS IN ONE EQUAL CONTRACT
The consumer has no right to unilaterally terminate the contract in this section if:
The subject of the contract is sealed goods which, due to health or hygienic reasons, are not eligible for restitution if they have been cleared after delivery;
The object of the contract is the goods which are made by the consumer specification or are clearly adapted to the consumer;
The subject of a contract of a commodity which, because of its nature, is inseparably blended with other things after delivery.
1.2. COST OF RETURN OF GOODS
In case he or she exercises his / her right, the customer shall bear the cost of returning the goods and must return it within 14 days (Article 77 of the JCE).
The buyer must make a refund of the goods with a pre-paid shipment, accompanied by an original invoice and any instructions without unnecessary delay, and in any case, not later than 14 days from the date, you have submitted your decision to unilaterally terminate the contract. It is considered that you have fulfilled your obligation in time if you send the goods before the expiry of the above deadline. It is considered that you have waived the termination of the contract and the money we are not obliged to return to you if you do not return the goods after the expiration of 14 days from the date you have made a decision on the unilateral termination of the contract. You must bear all the direct costs of returning the goods yourself.
We will not receive the shipment with redemption!
1.3. REFUND
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery charges, without delay, and no later than 14 days from the date you received your decision to terminate your contract unless you have selected another Delivery Type Which is not the cheapest standard delivery we have offered.
Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.
Cash withdrawal is not possible.
Refunds can only be made after the goods are returned to us or after you provide proof that you have returned the goods back to us.
2. RETURN AND ADVERTISING
Ordered products prior to packaging are reviewed and checked for correctness, and the items are packed in such a way that they will not be damaged by the usual manipulation in the transport/delivery. The buyer is obliged to check the shipment package when picking up. If the packaging of the shipment has visible defects/disadvantages, please contact the shipper immediately and open it with it. If any of the products are damaged, together with the delivery agent, make a record of damage to the shipment with your signature and delivery address. One copy of the record remains to you and the other submitter. Please do not download the package but return it to the delivery person who will return it to our address and then please contact us by email at info@imeg.hr to arrange for further action regarding the resulting damage.
Upon receipt of goods, the order confirmation of the order depends on the buyer, and the buyer is obliged to compare the items received with the invoice. If something is missing immediately, note to the courier who will make the refund because we do not respect the subsequent complaints. The customer, by signing the courier service invoice, confirms the quantity of the goods taken, the packaging undamaged and the damage to the product itself. For goods that the Seller sends to the delivery service, the risk of damage and/or defect of the goods, ie failure to carry out the whole consignment, passes to the Buyer at the time of signature at the courier service invoice to take the goods according to the specification and in the undamaged packaging.
2.1. RETURN OF GOODS
The buyer is entitled to refund the goods in the following cases:
Delivery of non-ordered goods,
Delivery of goods that has a defect or damage that did not occur in the transport and could not be visible when the shipment was checked during the takeover,
Other cases in accordance with the legal framework.
2.2. REPLACE OF GOODS
The buyer may replace the purchased product within 7 (seven) days of receiving the delivery address. The Seller is obligated to replace the advertised product within 30 days of the receipt of the request. The buyer must deliver the advertised product to the undamaged original packaging with all attached parts and the product must not be used, washed or damaged. Products with visible damage, products that the customer has attempted to repair or remodel, products that are damaged due to improper use and products without the original packaging can not be replaced.
Complaints regarding product defects and all other objections may be made in writing by electronic or regular mail:
To e-mail address: info@imeg.hr,
To:
Contact information:
Imeg d.o.o.
Adress: Bužinija 31/b , 52466 NOVIGRAD
Telephone: +385 52 757 555
Mobile 1: +385 98 403 851 – Endi
Mobile 2: +385 98 309 229 – Sandi
Email: info@imeg.com
2.3. ADVERTISING PROCEDURE
The Seller will approve the refund of the goods to the buyer after a reasoned complaint received solely in writing via email. In this case, please provide us with the invoice number and the description of the complaint by e-mail at info@imeg.hr. In the event of damage and/or defect of the goods delivered, the customer should also submit a photo of the said complaint in order to be respected on the basis of physical evidence. In the case of a justified complaint, it is possible to terminate the contract by refunding the amount paid or replacing the product. In cases where the product can be replaced with a new one and when the product can return the money, please send the advertised product to our address. When the product arrives at the warehouse, we will send you a notification of money back/dispatch of the replacement product. In the event of the inability to deliver other goods, the seller will compensate the buyer for the value of the goods he is no longer able to deliver. In the event of a return of goods that did not arise from a trader’s fault, the buyer shall bear all the manipulative costs incurred and organize the return of the shipment.
In the case of a dispute about the justification of the claim and/or the way the product is returned, the product will be given to expert witness or expert legal person. In the event that the justification of the complaint is established by an expert witness, all costs of replacement of the product are borne by the Seller and in the case of an unjustified complaint the customer will bear the cost.
You can download the complaint form here.
3. DEFINITIONS
Consumer: by ZZP is any natural person who concludes legal business or acts in the market outside his trade, business, craft or professional activity.
UPDATED 10. AUGUST 2017.
